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Kelly Crook

Kelly Crook

Admin & Communications Team Leader

Thomas Miller Claims Management
T: +44 (0)1661 822 904
M: +44 (0)7442 699 356

Career Summary

Kelly joined TMCM in 2023 as ERST team leader. She also supports the IMT team and looks after recruitment within both teams.

Kelly has overall responsibility for the ERST team who support P&I, Defence and TMS fixed premium with back-office support. They also look after the TMCM inbox which involves setting up claim files, handling all correspondence for claims and underwriting, registering invoices.  Kelly is the key contact between our underwriting and claims team in London and Newcastle.

Kelly has over 18 years' experience in regulated business with 12 years of that experience in insurance. Previously Kelly has worked as a branch manager for a local building society.