TMCM’s reputation is built on its sound, expert handling of claims and litigation worldwide, both for commercial operators and their insurers. The skills and experience of the claims handling team, allied with a cost-effective Newcastle base and efficient paperless systems, make a first-class claims handling and problem solving resource.

Combining the innovation and client focus of a consultancy with the volume capabilities of a traditional adjuster, TMCM aims to act as an extension of your own claims and risk management team, whenever and however you need it.


Steering you through unfamiliar territory

TMCM has dealt with claims, litigation and other disputes in every part of the world. The experienced claims team draws on an unparalleled international network of legal, technical, medical and other experts to assemble an appropriate response to each and every claim. Prompt real-time assistance is available through TMCM’s correspondents and agents, many of whom are members of the Lloyds Agency network.

Where you face claims arising from distant incidents, TMCM will identify recovery targets and pursue them for your outlays and liabilities, wherever they may be, if the risk and cost of doing so is worth it to you.

There is no “one size fits all” approach- instructing an external lawyer or expert is the start of TMCM’s responsibility, not the end of it. The response is judged on the outcome, and TMCM has delivered results time after time for its commercial and insurance clients, worldwide.


Specialists in employer and public liability

TMCM’s legal team includes strong expertise in injury, disease and employment law, in English law and beyond. The makes the claims team a ready-made offering for employer liability, public or occupiers liability, and travel claims caseloads.

  • Unrivalled expertise in marine crew and offshore energy personnel
  • Employer and occupier liabilities for ports, warehousing and logistics operators
  • Complete passenger claims handling for cruise lines including injury, illness, property and liabilities under the Package Travel Regulations
  • Large asbestos and occupational disease caseloads for legacy and run-off liabilities


A low-cost option for outsourcing and administration

Many insurers prefer to maintain their own claims teams, but deliver efficiency by outsourcing the administration, processing and back-office functions of claims. By having its management, IT and payments systems controlled from its Newcastle base, TMCM is a natural choice for Third Party Administration and process outsourcing.

With the expert claims team working under the same roof, problem claims and potential concerns can be identified early and addressed with the client to ensure the best chance of mitigating exposure and needless expense.


Taking responsibility- and giving you control

The aim of TMCM’s approach is to shoulder the responsibility for claims, leaving your people to concentrate on other things in the knowledge that their claims are in good hands.

What TMCM also does is give you a firm grip on your claims data and experience. We report to you when and how you require, and work with you to identify trends and issues in your risk management profile which we can then help you to address.