Jessica Maitra : Senior Director of Claims & Legal Services

Jessica Maitra

Senior Director of Claims & Legal Services

+44 (0)7442 764 768

Jess qualified into marine law over 20 ago and has spent over 10 years as a partner at global law firms specialising in shipping, trade and insurance. Jess has advised clients on numerous marine-related issues, both contentious and commercial, but with a particular focus on dry shipping litigation and arbitration (LMAA and other rules) and P&I coverage issues. She has acted for different types of marine clients, including owners and charterers, ship-managers, pools, and leading marine insurers, including on commercially important, high value and novel claims.

Jess has chaired and spoken at various industry courses and events, including Lloyds Maritime Academy and BIMCO courses. She has also provided bespoke training for clients on a variety of shipping, trade and marine insurance topics.

Peter Jackson : Director & President

Peter Jackson

Director & President

+44 (0) 7887 822686

Peter studied law at Durham University before joining a leading marine liability mutual. A qualified Shipbroker he joined Thomas Miller in 1995 and became an UK P&I Club, Area Director, before creating Thomas Miller Claims Management in 2007 as the Chief Executive until 2023. Peter also led the development of TM Law as its CEO, from its creation in 2015 until 2023. Peter remains a member of the senior management team; responsible for developing  business for TMCM & TM Law internationally with particular reference to North and South America, Canada and the Caribbean. He also holds the role of President of  Thomas Miller Claims Management USA.

Patrick Bond : Claims Director

Patrick Bond

Claims Director

+44 (0) 7889 654576

After an active career in the Royal Fleet Auxiliary, Patrick spent several years in the offshore supply sector before qualifying as a solicitor with a major UK marine firm. He went on to join a leading marine mutual insurer and during this time did notable work in helping several passenger ship operators devise their emergency response plans. From the late 1990s Patrick worked independently as a claims and emergency response consultant to the marine industry, working on several major casualties and coordinating litigation defence worldwide. An accredited Mediator, Patrick is also a Member of the Law Society and the Nautical Institute.

Stephen Hunt : Claims Director

Stephen Hunt

Claims Director

+44 (0) 7919 101485

Stephen joined TMCM in 2008 from a major P&I insurer and has nearly twenty years of marine insurance and risk experience. He is responsible for developing TMCM’s claims, TPA and specialist service proposition and is a key client contact across several areas of the business, including clients in the Lloyds market and major marine and logistics operators. He also heads TMCM’s Marine Medical operations and its BlueMed integrated medical services, providing global medical support, case management and assistance to cruise lines and shipping operators. Stephen remains involved in complex claims and dispute resolution, particularly in crew, passenger and yacht matters.

Paul Lyons : Claims Director (Australasia)

Paul Lyons

Claims Director (Australasia)

+61 (0) 4 2340 2550

Paul is qualified in both England and New South Wales with the majority of his experience being focussed on road traffic, employers liability, insurance and demurrage litigation. Paul has over 13 years experience in private practice in England, including working as an Owner Principal of a specialist law firm; prior to moving to Australia where he worked as a Practice Manager in transport litigation until he joined Thomas Miller October 2018.  Paul has extensive experience in handling complex and high value litigation.

Michael Wilson : Claims Director

Michael Wilson

Claims Director

+44 (0) 7785 469216

Michael joined TMCM in 2017 and has nearly two decades of marine insurance experience. He and his team handle all types of Marine, Offshore Energy & Gas claims inclusive of Hull & Machinery, Protection & Indemnity, Marine General Liability, Marine Employers Liability and Loss of Hire. He has also conducted numerous casualty investigations, damage surveys and loss prevention inspections on board vessels. Michael is a principal point of contact for key clients including Lloyds Syndicates, handling claims worldwide on both a lead/primary and Re-insurance basis’

Robert Compton : Claims Manager

Robert Compton

Claims Manager

+44 (0) 7717 150575

A Chartered Legal Executive, Robert has over 15 years’ experience in Legal 500 law firms and the insurance industry. As well as handling a broad range of marine and transport claims, including complex and high-value cargo and casualty matters, he specialises in injury and occupational illness claims and advises on all aspects of employer, public and travel liability, dealing with the full spectrum of personal injury cases worldwide including catastrophic/fatal cases under P&I, EL and PL cover. He has attended several claim and casualty sites , reporting to insurers on major claims incidents

Andrew North : Senior Claims Manager

Andrew North

Senior Claims Manager

+44 (0) 7442 766312

Andrew joined TMCM in 2022 from a leading marine mutual insurer where he handled admiralty, cargo and pollution claims including those involving specialty and offshore vessels. He also has on-site casualty experience. Andrew was a member of the insurer’s admiralty, contract review, LNG and pollution expertise groups and he is an Associate Member of the Association of Average Adjusters. Prior to that, Andrew worked for a ship owner and was involved in commercial and operational aspects of the business, latterly focusing on the commercial management of the company’s LNG fleet.

Jonathan Hernandez : Senior Claims Executive (USA)

Jonathan Hernandez

Senior Claims Executive (USA)

+1 786 351 0721

Jonathan is a United States board certified admiralty/maritime lawyer with over a dozen years of experience in private practice specializing in the representation and defence of cruise lines, terminal operators, ocean carriers, shipping lines, trucking lines and warehouse operators. He has extensive experience dealing with claims emanating from North and South America and the Caribbean Islands.

Stephen Mooney : Senior Claims Specialist

Stephen Mooney

Senior Claims Specialist

+44 (0) 1661 822904

Stephen joined TMCM in 2010 and has over 30 years’ commercial shipping experience, across ship owning, chartering, property and liability claims, and maritime commercial disputes. Managing a team over 50, Stephen and his team deal with all aspects of marine claims inclusive of Protection & Indemnity, Hull & Machinery, Marine General Liability, Marine Employers Liability. Stephen is a key business contact for major clients including Lloyds Syndicates, Commercial Insurers and operator clients from the dry-bulk and tanker sectors. He was elected a Fellow of the Institute of Chartered Shipbrokers and has a Master’s Degree in International Trade Law.

Michelle Hornsby : Claims Executive

Michelle Hornsby

Claims Executive

+44 (0) 7920 410385

Michelle worked as a paralegal in an international law firm and a major Anglo-Scottish firm, specialising in occupational illness work for maritime, shipbuilding and insurance clients, before joining TMCM as a claims executive in 2014.

Marc Rudd : Claims Supervisor & Crew Med Claims

Marc Rudd

Claims Supervisor & Crew Med Claims

+44 (0) 7880 172725

Marc worked as a marine engineer for ten years with a range of vessel types, both on board and during drydocking. On coming ashore, he joined a leading ship manager in the North-East and became specialised in vessel certification, classification & auditing procedures. As well as managing a diverse caseload, Marc is a key part of TMCM's survey and casualty response team.

Helen Small : Clinical Lead, Registered General Nurse

Helen Small

Clinical Lead, Registered General Nurse

+44 (0)7919 984 690

A Registered General Nurse, Helen joined TMCM in 2015 having worked previously as a disability case analyst, strengthening the team’s medical oversight and case management capacity.

Dr Nicholas Wilkes : Claims Executive

Dr Nicholas Wilkes

Claims Executive

+44 (0) 7920 181724

Studied medicine at London University and, after qualifying, spent 10 years as a junior hospital doctor, predominantly in the North East of England, before reading law at Newcastle University. Admitted as a solicitor in 1998 he practised for 15 years in the field of clinical negligence at two leading law firms in Newcastle. Nicholas joined TMCM in 2013 and specialises in operational support and case management for our energy and cruise line clients; in addition offering guidance on all medical matters including PEME (pre-employment medical examinations) and tele-medicine. Nicholas is a member of The Royal College of Obstetricians & Gynaecologists and the Newcastle upon Tyne Incorporated Law Society.

Emma Ruddick : Claims Executive

Emma Ruddick

Claims Executive

+44 (0) 1661 822904

Emma joined TMCM in 2015 as a medical case handler, having worked in local government, then a leading law firm and medical agency, for four years

Rosie McCaffery : Claims Executive

Rosie McCaffery

Claims Executive

+44 (0) 1661 822904

Rosie Joined TMCM in 2022 as a crew and medical claims executive . Previously worked in a busy GP surgery for 9 years supervising a large team of admin staff, alongside supporting management with problem solving, protocol creating/handling, monitoring performance and overseeing practice targets.

Matthew Rennards : Claims Executive

Matthew Rennards

Claims Executive

+44 (0) 1661 822904

Matthew joined TMCM as an apprentice in 2015, working across several areas of the business to acquire broad-based experience in preparation for his present claims role. Matthew now handles a wide range of marine and transport matters, as well as construction and property defects claims.

Aamir Malik : Claims Executive (Australasia)

Aamir Malik

Claims Executive (Australasia)

+61 (0)421 694 150

Aamir joined Thomas Miller in 2019 as Claims Executive, having spent five years in the travel insurance and assistance sector. Aamir handles a full range of marine and logistics claims for operators and insurers in the Australasian, Asia-Pacific and global markets, including correspondency and casualty work for P&I Clubs and insurers. He is the principal contact for TMCM’s Crew Medical services to the cruise line and commercial shipping sectors in Australasia, which provide shore-side medical support, case management and emergency assistance. A native or fluent speaker of English, Urdu, Hindi, Punjabi and Saraiki, Aamir is currently studying for his Certificate IV in Legal Services with a view to gaining a law degree.

Berk Bayraktar : Claims Executive

Berk Bayraktar

Claims Executive

+44 (0) 7775 542524

Berk joined TMCM in 2022. He holds a Bachelor of Laws with Honours degree from Baskent University (Turkey) where he was ranked 2nd in the university`s law school cohort and an LL.M. in International Maritime Law with Distinction from Swansea University Institute of International Shipping and Trade Law (IISTL). Having completed his legal traineeship in a highly competent commercial law firm and an international construction company’s legal department; Berk is admitted to Ankara Bar and is a qualified lawyer in Turkish jurisdiction.

Freddie Jansen : Claims Executive

Freddie Jansen

Claims Executive

+44 (0) 1661 822904

Freddie previously served at sea for 8 years as a Deck Officer with Holland America Line. Having completed his cadetship at Warsash Maritime Academy he sailed up to the rank of Second Officer and holds a Chief Mate Unlimited Licence. Having come ashore to pursue a career in marine insurance he joined Thomas Miller Claims Management in September 2022. He is also currently working towards the IG P&IQ.

Stephen Armstrong : Finance Director

Stephen Armstrong

Finance Director

+44 (0) 1661 822904

Stephen qualified as a Chartered Accountant in 2009. After working in a leading Newcastle accountancy practice, Stephen joined Thomas Miller in 2017 and became Financial Controller of TMCM in July 2017.

Steven Sutton : Finance Manager

Steven Sutton

Finance Manager

+44 (0) 7436 865199

Steven joined Thomas Miller as Finance Manager in 2022 from a leading Newcastle accountancy practice. Steven qualified as a Certified Chartered accountant in 2013.

Alex Best : Communications & Admin Supervisor

Alex Best

Communications & Admin Supervisor

+44 (0) 1661 822904

Susan Fairbairn : Admin Support

Susan Fairbairn

Admin Support

+44 (0) 1661 822904

Avril Newton : Administrative Support

Avril Newton

Administrative Support

+44 (0) 1661 822904

Eileen Pearson : Administrative Support

Eileen Pearson

Administrative Support

+44 (0) 1661 822904

Julie Potts : Accounts Assistant

Julie Potts

Accounts Assistant

+44 (0)1661 822 904

Aishwarya Amin : Finance & Admin Assistant

Aishwarya Amin

Finance & Admin Assistant

+44(0) 1661 822904