The cruise industry is rapidly expanding and becoming one of the fastest-growing sectors of tourism. With this growth comes an increase in claims and disputes. Given that cruise ships are effectively "cities at sea," a myriad of claims can arise, ranging from accidents and personal injury claims to illnesses and, in the worst cases, fatalities. Additionally, claims can stem from commercial aspects of cruise liners, such as disputes over booking conditions, carriage terms, and cabin space agreements.
TMCM also manages issues or disputes related to crew, providing pre-employment medicals and occupational health checks.
Claims in the cruise industry can be further complicated by extensive and occasionally complex regulations, conventions, and international agreements. Key agreements influencing the success of claims include the Athens Convention on the Carriage of Passengers and Their Luggage by Sea, the Package Travel and Linked Travel Arrangements Regulations 2018, the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), and the International Convention on Limitation of Liability for Maritime Claims (1976).
We understand the enormous commercial and financial risks involved in owning and operating a cruise line. Cruise operators can face direct claims, as well as associated costs such as providing refunds in the event of a casualty.
To support cruise operators in disputes, TMCM offers a range of services, including:
- Specialist claims handling
- Third-party administration
- Medical assistance
- Offshore personal injury
- Legacy claims solutions
- Audits
TMCM takes a balanced, commercial-minded approach in assessing and handling claims. For example, with small claims, the time, effort, and costs of defense must be balanced against the cost and potential reputational impact of settlement. TMCM carefully investigates whether the effort to defend exceeds the outcome risk.
Our diverse cruise clients include:
- Cruise lines
- Ferry companies
- Tour operators
- Insurers
- Ship managers
We can also collaborate with in-house legal and insurance teams where appropriate.
Need assistance with a cruise-related claim? Trust TMCM for expert claims management you can rely on. Contact us today.
How can we help your business?
Cruise and Marine Leisure Claims Management
The cruise industry is growing rapidly, becoming one of the fastest growing sectors of tourism. Equally, the leisure marine sector is in rude health, being expected to grow by 5.3% to 2030.
No matter how you look at it, both the cruise and leisure marine sectors are growing. And, with growth comes an increase in claims.
Given the nature of cruise ships - that they are effectively ‘cities at sea’ - myriad claims can arise; from accident and personal injury claims to illnesses and (in the worst instances) fatalities. Claims can also arise from the commercial aspects of cruise liners, including disputes over booking conditions, conditions of carriage, and cabin space agreements etc.
To further complicate claims, the cruise industry is covered by wide-ranging and occasionally complex regulations, conventions and international agreements. Such agreements that influence the success (or not) of claims include the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, Package Travel and Linked Travel Arrangements Regulations 2018, the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vehicles (CLNI), and the International Convention of Limitation of Liability for Maritime Claims (1976).
We understand that the commercial and financial risks of owning and operating a cruise line can be enormous. Not only can cruise operators be hit directly by claims, but associated costs such as the cost of providing refunds in the event of a casualty situation.
It’s for these reasons that Thomas Miller Claims Management offers a range of services that can assist cruise operators to robustly defend against cruise-related claims:
- Specialist claims handling.
- Third party administration.
- Medical assistance.
- Legacy claims solutions.
In assessing and handling claims Thomas Miller Claims Management always takes a balanced, commercial-minded approach.
Take small claims, for example. Time, effort and costs of defence must be balanced against the cost and potential reputational effect of settlement. Does the effort to defend exceed the outcome risk? These are the questions that Thomas Miller Claims Management is prepared to investigate and answer.
Our cruise and leisure marine clients are many and have included:
- Cruise lines.
- Ferry companies.
- Tour operators.
- Charterers.
- River cruise lines.
- Insurers.
- Ship managers.
- Yacht owners and operators.
We are also able to work alongside in-house legal and insurance teams where appropriate.
Need to defend a cruise-related claim? Then speak to Thomas Miller Claims Management today - providing certainty in an uncertain world.