Claims handling is often one of the few ways in which people and businesses will interact with your insurance company. Therefore, it's crucial to ensure your claims management processes are accurate, reliable, efficient, and ultimately competent. However, internal claims management teams are often under-resourced or lack the specialist knowledge required to make informed, valid decisions regarding claims.
That’s where third-party administrators like TMCM come in. Our team collaborates with insurers of all types, including P&I (protection and indemnity) clubs and others. With our detailed and comprehensive claims handling framework, TMCM ensures that every step of the process is managed with care and professionalism.
From collecting evidence and checking policies to liaising with legal professionals and conducting sanctions checks, TMCM offers an exceptional claims handling experience. If you’re dealing with claims that require industry-specific or accident & health knowledge and experience, TMCM has the expertise. Our industry-specific experience spans:
- Maritime
- Cruise lines
- Yachts and marine leisure
- Ports, terminals & logistics
- Commercial fishing
- Energy
- Construction
- Insurance
Our range of claims handling services for the insurance industry includes:
- Contract claims and TPA services to underwriters and managing general agents (MGAs)
- Legacy and run-off caseload solutions
- Marine and energy loss-adjusting services in the USA and UK
- Expert advice and intervention on complex claims
- Marine incident response and casualty management
TMCM offers a variety of services to support our insurance industry clients when things go wrong:
- Specialist claims handling
- Third-party administration
- Medical assistance
- Offshore personal injury
- Legacy claims solutions
- Audits
For many policyholders, the claims management process is one of their key interactions with their insurer. Therefore, choosing a claims management company that can handle claims impeccably is essential.
Select the right claims management firm, and you’ll benefit from:
- Improved customer satisfaction
- Reduced notification costs
- Compliance with SLAs (where appropriate)
- Compliance with regulations and legislation (where applicable)
- Increased knowledge and learnings from paid claims
- Increased retention rates
- Reduced costs for your insurance company
Want to partner with a claims management company trusted by its clients? Choose TMCM. Contact us now for a free, no-obligation discussion regarding your requirements.
How can we help your business?