Services

Thomas Miller Claims Management – bringing certainty to an uncertain world.

When you need your claim handled with unparalleled professionalism, commercial acumen, and efficiency, turn to TMCM. With decades of industry-specific experience, TMCM has built an reputation on its sound, expert handling of claims with some of the biggest names in maritime, cruise, ports, terminals, logistics, energy, and construction. We also regularly handle claims on behalf of both specialty and general insurance firms.

A significant part of our success is our dedication to technology. We believe it is imperative that our clients can access and review their claims trends 24/7 at a moment’s notice. To achieve this, we utilise a state-of-the-art database, Virtual Claims Adjuster (VCA). This allows underwriters to access their claims at any point, ensuring reserves, documentation, claims status, and more can be checked anytime. VCA also facilitates easy production of Lloyd’s Standard Bordereaux and customisable loss runs to suit underwriters’ and brokers’ needs, providing an ideal auditing trail for our clients with its transparency. Our London clients, in particular, have appreciated this component, comparing it to the advent of virtual broking, thereby offering a twenty-first-century facility that retains many essential properties of the traditional Lloyd’s market with added benefits and freedoms of the e-marketplace.

Our range of services is grouped into five core areas:

• Specialist claims handling
• Third-party administration
• Medical assistance
• Offshore personal injury
• Legacy claims solutions
• Audits

Entrust your claims handling to TMCM and benefit from a team uniquely qualified to handle complex, international claims. Our team consists not only of claims specialists but also includes ex-mariners, engineers, medical doctors, registered nurses, and others who grasp the nuances and details of highly specialised claims.

 

Speak to us today