Medical Assistance

Accidents, illnesses, and distress can strike at any time, regardless of location. As an employer of personnel at sea and in remote locations, it's crucial to provide first-class medical assistance and telemedicine services. Choosing a third-party medical assistance provider like TMCM ensures these services are provided effectively, efficiently, and with care.

TMCM’s medical assistance services are built on three core features:

• Best-in-class telemedicine from practicing UK casualty doctors
• Expert crew case handling by a team drawn from ship owners and P&I clubs
• 30 years of marine medevac, repatriation, and medical consultancy

Wellbeing Services Worldwide

We understand that many industries are truly global in scope, with workers stationed across multiple continents in shipping, energy, cruise, construction, logistics, and more. These industries are potentially dangerous, with casualty events, injuries, and sickness not uncommon. For example, the European Marine Safety Agency reported over 6,700 injuries onboard vessels between 2014 and 2022. Emerging industries like offshore wind also experience high injury rates, with the University of Strathclyde noting that the accident rate in offshore wind is four times higher than in offshore oil and gas.

Regardless of the industry, providing remote telemedicine support for your workers is imperative. TMCM has a deep understanding of industry-specific nuances that affect medical assistance management and delivery. Our experience spans:

• Maritime
• Cruise lines
• Yachts and marine leisure
• Ports, terminals & logistics
• Commercial fishing
• Energy
• Construction
• Insurance

TMCM provides UK doctors on a 24/7 basis, supporting wellbeing worldwide.

A Multi-service Agency

Thomas Miller Claims Management goes beyond medical assistance, providing services such as:

• Specialist claims handling
• Third-party administration
• Medical assistance
• Offshore personal injury
• Legacy claims solutions
• Audits

Telemedicine and Medical Assistance Services

Injuries and sickness vary in severity, so TMCM offers a suite of services from remote telemedicine to full medical evacuation.

24/7 Telemedicine Our commitment to turnkey medical assistance means we step in the second an accident or illness occurs. TMCM’s 24/7 telemedicine service provides:

• A round-the-clock line to a duty doctor
• Phone or video consultations with medical professionals
• Access to medical specialties on demand
• Remote diagnosis and triage
• Multilingual service if required

Medevac and Hospitalisation If medical evacuation is needed, our medevac team, including case handlers and medical doctors, coordinates the process. Our medevac and hospitalisation services include:

• Full medevac by launch or helicopter
• Transfer to hospital
• Reports from treating doctors
• Doc-to-doc teleconferences
• Hospital visits
• Discharge estimates
• Fit-to-fly certificates
• Hotels and transport
• Cost control and audits

To date, TMCM has worked with emergency services, vessel agents, and hospitals in over eighty countries. Our services are available on demand, without subscription.

Medical Repatriation and Transfer We offer best-in-class repatriation and transfer services for staff needing specialist care or long-term hospitalisation. Our process includes:

• Air or ground ambulance
• Bed-to-bed transfers
• Airline ICU/stretcher
• Coordination on arrival in the home country

TMCM provides intensive care from anywhere to anywhere.

‘Back to Work’ Case Management Our support doesn't end with recovery. Our back-to-work case management includes:

• Proactive case management from initial review to return to work
• Input from TMCM doctors throughout the process
• Regular contact with individuals returning to work
• Fit-for-duty medicals

We ensure a cost-effective process through continual cost control and audits.

Secure the best medical assistance services today by speaking to Thomas Miller Claims Management.