Specialist Claims Handling

Every day, individuals and companies experience losses, accidents, and disputes. Proper insurance provides a route to recover those losses and receive appropriate compensation. However, dealing with insurance claims, especially those involving large casualties, complex events, multiple parties, or international regulations, can be time-consuming, costly, and stressful.

That’s why choosing a claims management specialist is prudent. TMCM is that specialist. Combining the innovation and client focus of a nimble consultancy with the volume capabilities of a traditional adjuster, TMCM also works as an extension of your in-house claims and risk management team, providing additional capacity, expertise, and experience.

Our reputation is built on our expert handling of claims and litigation worldwide for both commercial entities and their insurers. We have gained this reputation by practicing a Minimum Acceptable Standard for each stage of a claim.

As soon as we receive notification of an assignment, we acknowledge it within 24 hours and then conduct necessary investigations based on the type of incident. This may include onsite investigation, contacting relevant parties, and potential witnesses to gain immediate control of the situation.

Before opening our electronic files, we perform Sanction Checks on the Insured, Claimant, Vessel, etc., using both HM Treasury and the Office of Foreign Assets Control list of sanctions. These checks are also performed upon remittance of any payment.

Our electronic files are created with preliminary indemnity and cost reserves set within five days of receiving notification. Reserves are carefully monitored based on the severity of the incident, contractual obligations, attorney involvement, and by applying applicable case law and jurisdictional trends.

International Intelligence

In an increasingly globalised world, claims can occur anywhere, especially in industries such as shipping, logistics, energy, and construction. TMCM has dealt with claims, litigation, and other disputes worldwide. We have access to an unparalleled international network of legal, technical, medical, and other experts, allowing us to assemble a tailored team for each claim, no matter the jurisdiction.

With many claims, time is of the essence. This is why we provide real-time assistance via our correspondents and agents worldwide. Many of our agents and correspondents are members of the Lloyd’s Agency Network, providing added reassurance.

TMCM is also adept at identifying recovery targets and pursuing them to recoup your outlays and liabilities where it is cost-effective.

Deep Industry Expertise

Unlike many generic claims handling firms, TMCM prides itself on its team of industry experts. Alongside time-served claims handling specialists, we can call upon a wider team, including ex-mariners, engineers, medical doctors, nurses, and others. This blend of experience and expertise allows us to grasp the nuances and details of claims in a way that other firms cannot.

Our industry knowledge enables us to accurately analyse the cause and effect of incidents, prepare detailed and credible claims, and present cases with authority. Read more about our industry-specific expertise in the following industries:

• Maritime
• Cruise lines
• Yachts and marine leisure
• Ports, terminals & logistics
• Commercial fishing
• Energy
• Construction
• Insurance

More Than Claims Management

While we offer specialist claims management, our expertise extends to other related areas. Our team can support you with:

• Specialist claims handling
• Third-party administration
• Medical assistance
• Offshore personal injury
• Legacy claims solutions
• Audits

Tailored, Specialised Claims Management

Simply put, TMCM offers a specialised, tailored approach to your claims. We work with you every step of the way, from the beginning of a claim to its conclusion. Benefit from this unique approach by contacting us today for a no-obligation consultation regarding your case.