Third Party Administration

We live in a complex world, and with it comes complex, costly, and time-consuming claims. The global nature of many claims, particularly in the maritime, energy, construction, and logistics industries, can make them especially burdensome, as insurers grapple with multiple, often unfamiliar factors. Managing risks, claims, and losses worldwide can require significant infrastructure and human resources, a burden many businesses prefer to avoid.

That's why businesses large and small choose TMCM’s third-party administration (TPA) service. We shoulder the burden of managing complex, global claims on your behalf, not only delivering successful resolutions but also saving you time and money while protecting your reputation.

Benefits of Third-Party Administration

The global third-party administration industry is valued in the hundreds of billions of dollars for good reason. TPA offers several concrete, tangible benefits for insurers, including:

Improved customer satisfaction
A streamlined claims management process, reducing errors and saving money
Reduced notification costs
Compliance with SLAs (where appropriate)
Compliance with regulations and legislation (where applicable)
Pattern recognition, identifying repeat issues with claims and recommending policy wording changes
Increased retention rates
Reduced costs for your insurance company

Even if you have an in-house claims and risk management team, a TPA like TMCM can offer added value, leveraging our expertise, experience, and industry knowledge to help you handle and resolve your claims more effectively.

A Technology-Led Solution

Our commitment to technology is at the core of our success.

We ensure clients have 24/7 access to their claims trends with our state-of-the-art Virtual Claims Adjuster (VCA) database. Underwriters can check reserves, documentation, and claim status anytime.

VCA also generates Lloyd’s Standard Bordereaux and customisable loss runs, providing transparency and a reliable auditing trail.

Our London clients particularly value this feature, as it combines the traditional qualities of the Lloyd’s market with the advantages of the E-Marketplace, equating it to virtual broking.

An Integrated Solution

When a policyholder makes a claim, it is often one of the few times they have direct contact with their insurer. Therefore, outsourcing your claims handling to a third-party provider offering a customer-centric, friendly, professional, and efficient service is crucial. At TMCM, we take a ‘one team’ approach to TPA, immersing ourselves in your claims philosophy and leveraging extensive industry-specific expertise.

Our TPA service covers the entire claims process from beginning to end, efficiently handling claim notification, review and investigation, claim processing, and payment or dispute resolution. We maintain clear lines of communication so that both you and your policyholders are fully informed at all times. We are the third-party solution that offers a first-rate service.

Globally Connected

We understand that claims can arise anywhere, anytime. Thomas Miller Claims Management maintains an international network of legal, technical, medical, and other experts, allowing us to investigate claims quickly and effectively, often being on the ground at the site of incidents within hours. Many of our agents and correspondents are members of the Lloyd’s Agency Network, providing added reassurance.

A Multidisciplinary Team

The ongoing specialisation of the economy, advanced technologies, and ever-evolving regulatory regimes make it crucial that your TPA understands the industries at the source of your claims. TMCM’s team goes beyond claims handling specialists to include ex-mariners, engineers, medical doctors, registered nurses, and more. This broader range of expertise enables us to identify and handle industry-specific elements of claims that other TPAs often miss.

Our multidisciplinary expertise spans numerous global industries, including: